Terms and Conditions

Last updated: May 2026. Drawn up in accordance with EU Consumer Rights Directive (2011/83/EU) and Finnish Consumer Protection Act.

1. Seller

[Company Name]
[Street Address, Postcode, City]
Business ID: [Business ID]
Email: [customerservice@company.com]
Phone: [+358 X XXX XXXX]

2. Scope

These terms apply to all orders placed in our online store. By placing an order you accept these terms. Please retain a copy for your records.

3. Placing an Order and Formation of Contract

Add items to your cart and follow the checkout process. The contract is formed when you receive an order confirmation by email. We reserve the right to decline an order for justified reasons (e.g. pricing error, stock unavailability).

4. Prices and Taxes

All prices include VAT. Delivery costs are shown at checkout before you finalise your order. We reserve the right to change prices before order confirmation.

5. Payment

We accept the following payment methods: [online banking, credit card, invoice, instalment]. Payment is charged upon order confirmation or as agreed. Invoice payment is due within [14] days of the invoice date.

6. Delivery

We dispatch orders within [X–X business days] of order confirmation. Delivery times are estimates and are not binding in cases of force majeure. Delivery methods and costs are shown at checkout.

7. Right of Withdrawal (Consumers)

Consumer customers have the right to withdraw from a purchase within 14 days of receiving the goods without giving any reason (EU Directive 2011/83/EU). See our Withdrawal Policy for full details.

8. Complaints and Defective Goods

Report defective goods to [customerservice@company.com] within two months of discovering the defect. In the event of a defect we will offer repair, replacement or a refund in accordance with the Consumer Protection Act.

9. Limitation of Liability

We are not liable for indirect damages or losses. Our liability is limited to the value of the relevant order. This limitation does not affect rights arising from mandatory legislation.

10. Governing Law and Dispute Resolution

These terms are governed by Finnish law. Consumers may refer disputes to the Consumer Disputes Board (www.kuluttajariita.fi) or the EU Online Dispute Resolution platform (https://ec.europa.eu/odr). We always aim to resolve disputes amicably in the first instance.