Shipping and Payment Information
Last updated: May 2026.
Delivery Methods and Costs
| Delivery Method | Estimated Time | Cost |
|---|---|---|
| Letter post | 2–4 business days | [X.XX €] |
| Parcel to pick-up point | 1–3 business days | [X.XX €] |
| Home delivery | 1–3 business days | [X.XX €] |
| Store collection | Subject to availability | Free |
Delivery costs are shown at checkout before you confirm your order. Free delivery on orders over [X €].
Delivery Area
We deliver throughout Finland. For international deliveries please contact us at [customerservice@company.com].
Dispatch Times
Orders are generally dispatched within [1–2] business days of order confirmation. The estimated delivery time is shown at checkout for each delivery method. During peak seasons such as Christmas, deliveries may be delayed — we will notify you of any significant delays.
Dispatch Confirmation and Tracking
You will receive a dispatch notification and tracking code by email as soon as your order has been sent. You can track your shipment on the carrier's website.
Lost or Damaged Shipments
If your shipment does not arrive within the expected time or arrives damaged, please contact us immediately at [customerservice@company.com]. We will investigate with the carrier and either reship your order or provide a full refund.
Payment Methods
| Payment Method | Details |
|---|---|
| Online banking (all Finnish banks) | Payment confirmed immediately |
| Credit and debit card (Visa, Mastercard) | Charged at time of order |
| Invoice (e.g. Klarna, Collector) | Payment term 14–30 days, subject to credit check |
| Instalment payment | Available on selected amounts, subject to credit check |
| PayPal | Available for international payments |
All transactions are SSL-encrypted. We do not store card details.
Invoicing
An invoice is sent by email with your order confirmation. Payment is due within 14 days. Late payments are subject to statutory interest charges.